3172315252

You’re here because something’s wrong with your account and you need it fixed now.

I get it. You don’t want to dig through pages of FAQs or wait days for an email response. You want to talk to someone who can actually help.

317-231-5252

That’s our customer service line. We’re available Monday through Friday, 9 AM to 6 PM EST.

The problem is simple: an account issue is keeping you from your workouts, your nutrition plan, or whatever else you came here to do. That’s not okay.

We built this page to get you the help you need as fast as possible. No runaround. No automated responses that don’t answer your question.

Call that number and our team will work through your issue with you. We’ll get you back on track so you can focus on your training and progress instead of account problems.

That’s what we’re here for.

Before You Call: Instant Solutions & Self-Service Options

Look, I’m going to be honest with you.

Most of the time when you’re about to pick up the phone, you don’t actually need to call us.

I know that sounds weird coming from me. But it’s true.

The thing is, about 80% of the questions we get can be solved in under two minutes if you know where to look. And you won’t spend 15 minutes on hold listening to music that makes you want to throw your phone across the room.

Check the Help Center first. I mean it.

We built it specifically because I got tired of hearing people wait on hold for answers that were already written down. You’ll find step-by-step guides for updating workout plans, accessing nutrition guides, and figuring out app features that might seem confusing at first.

Is it perfect? No. But it’ll solve most problems faster than any phone call will.

Your account dashboard is RIGHT THERE. Use it.

You can update billing info, change your password, pause your membership, or track gear orders. All without talking to anyone. I actually prefer managing my own stuff this way because I can do it at 11 PM in my gym shorts without explaining my situation to three different people.

Here’s my take on this whole thing.

Phone support has its place. Real problems that need real people. But for basic account stuff? You’re wasting your own time by calling. (And honestly, ours too.)

Try email or live chat instead. Email works great for non-urgent stuff. We typically respond within 24 hours. Live chat runs during business hours if you need quick answers but don’t want to actually talk.

Still want to call? Fine. The number is 3172315252.

But I’m telling you, check those other options first.

Common Account Issues We Can Resolve Over the Phone

Look, I know calling customer support isn’t anyone’s idea of fun.

You’ve probably spent way too much time on hold with other companies, getting bounced between departments, explaining your problem three times to three different people.

We do things differently.

When you call 3172315252, you’re talking to someone who actually knows our platform. Someone who can fix your issue right there on the call.

Now, some people say you should always try to solve problems yourself first. Check the FAQ, watch tutorial videos, dig through help articles. And sure, that works sometimes.

But here’s what I recommend instead.

If you’ve already spent more than five minutes trying to figure something out, just call us. Your time matters more than proving you can troubleshoot on your own.

Let me walk you through what we handle over the phone.

Billing questions. If you see a charge you don’t recognize or you want to switch your membership tier, we can sort that out in minutes. We can also explain your billing cycle (which honestly confuses a lot of people) or process refunds when they’re needed.

Content access problems. Can’t get to your conditioning programs? Meal plan won’t load? Your workout history disappeared? We’ll get you back in. Most of the time it’s a simple fix that takes less time than reading a help article.

Order issues with gear. Whether you need to track a shipment, return something that doesn’t fit, or report damaged items, we handle it on the spot. No email chains back and forth.

Technical glitches. App crashes happen. Features break. Sometimes the password reset tool just doesn’t work. Our tech support team can walk you through fixes that actually solve the problem.

Here’s my advice. Don’t waste time guessing what might work. If something’s broken or confusing, call. We’re here to help you get back to training, not to make you jump through hoops.

And if you’re dealing with something related to sports hydration the science behind optimal performance and recovery or any other content you can’t access, that’s exactly the kind of thing we fix every day.

The whole point of our service is to make your training easier. That includes fixing problems fast when they come up.

How to Prepare for Your Support Call for a Smoother Experience

You know that feeling when you’re on hold forever, finally get someone on the line, and then realize you don’t have the info you need?

Yeah, I’ve been there too.

Look, I want to help you get your issue sorted on the first try. That means a little prep work on your end before you pick up the phone.

Some people say customer support should just figure it out without you doing anything. They think it’s the company’s job to track down every detail. And sure, we’ll do our best either way.

But here’s what actually happens when you come prepared.

Your call takes five minutes instead of twenty. You get back to your training faster. We solve the problem right then instead of having to call you back later.

Grab Your Account Details First

Before you dial 3172315252, pull up the email address you used to create your account. That’s the fastest way for us to locate your information.

If you’re calling about an order, find that order number. It’s usually in your confirmation email or your account dashboard.

Write Down What Happened

This is where most people skip ahead, but it matters.

Think through what you were trying to do when things went sideways. Were you checking out? Updating your profile? Downloading a workout plan?

Then note what actually happened. Did you get an error message? Did the page freeze? Did something just not show up?

If there was an error message, write down the exact words. Even if it seems like gibberish to you, it tells us exactly where the system hiccupped.

Time Your Call Right

Here’s something most people don’t think about. Monday mornings are chaos. Everyone who had issues over the weekend calls at once.

Same goes for lunch hour, roughly noon to 2 PM EST. That’s when wait times spike.

Want to get through faster? Call mid-morning on a Tuesday or Wednesday. Or later in the afternoon, around 3 or 4 PM. You’ll spend less time waiting and more time getting answers.

The goal here is simple. Get you back to focusing on how goal setting drives long term athletic success instead of sitting on hold.

Come prepared and we’ll get you sorted fast.

More Ways to Connect and Provide Feedback

I remember getting an email from a member last year who had this wild idea about tracking recovery metrics in our app.

At first, I thought it was too niche. But then three more people suggested the same thing within a week.

That’s when it hit me. You guys know what you need better than I do sometimes.

Your feedback matters. Not in some corporate “we value your input” way. I mean it actually shapes what we build and how we do things here.

Follow us on social media for daily tips and real talk about training. You’ll find other members who are working through the same stuff you are. (Plus I share way too many thoughts about sports science there.)

Got an idea? Submit it through our feedback form. Our team reads every single one. Some of your suggestions have turned into features we use every day.

Need to reach me directly? Text 3172315252 and I’ll get back to you.

We’re all figuring this out together.

Our Commitment to Your Uninterrupted Progress

We’ve covered all the ways you can get help.

From self-service options to direct phone support, you have choices. I built these systems so account problems don’t stop your training.

Here’s the thing: you need a quick fix to get back on track. That’s what our support system does.

You came here looking for solutions. Now you know where to find them.

Account issues are frustrating. They pull you away from what matters, which is your progress in the gym.

Our team exists to remove those barriers. We answer questions fast and solve problems faster.

If you’re still stuck after trying the self-service options, pick up the phone. Call us at 317-231-5252 and we’ll sort it out.

We’re not here to waste your time with runarounds or automated responses. We fix the problem so you can get back to your workouts.

Your fitness goals don’t wait for technical issues. Neither should you.